Connected Data Backup Service includes a small piece of software that is easy to install on your home PC.

• Securely back up files (up to 4GB) as often as you want— hands-free! (Limit 1000MB transmitted for any single backup following your initial backup and a one-month grace period)
• Automatically select all data files, or use file selection/de-selection to determine your backup set*
• Set and forget: Use the default backup schedule to ensure your PC is backed up when your computer is turned on and connected to the Internet
• Perform manual backups whenever you want
• Restore files quickly, easily and securely
• Data is fully encrypted in delivery and storage
• Retrieve your files from any web browser via an Internet connection, with iRoam
• Keep the 10 most recent versions of each file backed up; files deleted from your backup set are retained for 30 days
• Depend on the industry standard for secure transmission
• Cancel at any time with no further obligation, and for refund of unused months of service
• Have the monthly charge of $9.95USD billed directly to your credit card**
• Manage the amount of data backed up with file selection/de-selection, and per-megabyte charges for data transmissions in excess of 1000MB ($.04USD/MB for each MB over the limit)
  

Minimum Internet connection: 28,800 BPS modem or faster; cable modem/other LAN preferred.

Employees subscribing to the Home PC Backup service must back up their personal systems through their own ISPs.

*Data files only, except audio, video, other backups and temporary files

**Requires a valid credit card

Terms, conditions, pricing, special offers, features and service options subject to change without notice.

Connected offers fee-based technical phone support, charged on a per-minute basis, for those using supported versions of Connected Service. (Minimum charge of $1.95USD per call.)

Phone inquiries including, but not limited to, instructions, solutions and information that are available in the FAQs will be subject to charges, except for the following issues, which are free of charge:

1. Forgotten account password or encryption
2. Upgrading service for higher capacity or additional features
3. Billing inquiries
4. Cancellation of account

Pricing:

• $1.95USD per minute — beginning when the Connected Support Engineer
  indicates the call is chargeable. For Canadian currency: (current conversion)
  x1.95/minute. Calls originating outside North America will be charged at the
  applicable daily exchange rate. All calls are rounded down to the nearest
  minute. Minimum $1.95USD per call.
  
• The Support Engineer answering your call will notify you if the call is chargeable.
  
• Phone
  • In North America, 1-800-647-3078, toll free
  • Outside North America, 1-508-808-7440
    
• For faster service, please have the registration number for your current version
  of Connected software available.

Technical Support is available Monday through Friday from 8:00am to 9:00pm ET; calls are handled on a first-come, first-served basis.