- How (and when) do I pay the monthly subscription fee?
- What if I need a receipt?
- How do I upgrade my service plan?
- Where to get your billing questions answered
How
(and when) do I pay the monthly subscription fee?
We
accept payment by credit card only. To send us your billing information,
open the Connected software and select Options | Billing from the menu
bar. When you click OK, the information that you provided will be encrypted
and transmitted to our secure data center. The information is not retained
on your system so anyone having access to your computer will not be able
to see it.
Thereafter, you will be billed monthly on the anniversary of your account's start date. So, if you opened your account on the 15th of the month, that's when you will be billed each month.
What
if I need a receipt?
Whenever
your card has been charged, a message acknowledging the charge is downloaded
to your computer the next time you connect to us. It is stored in \Connected\Messages.
It is a text file that can be viewed and printed with any word processor.
How
do I upgrade my service plan?
To upgrade your backup plan and increase your storage limits, log onto the self service website by clicking here . Please note, you may not have created a password at the time of account setup however you may create one by clicking on the "Don't Have a Password?" and follow the steps to create one.
If you have any problems or need assistance, please email support with further details. Click here to send an email requesting further assistance from customer support
.
Where to get your billing questions answered
Inquiries
about charges to your account should be directed to
billing@connected.com
