Retrieving Files With the Software on Your Computer
Retrieving Files Without the Backup Software: Web Restore
Retrieving Files from CD/DVD
Selecting
files in Retrieve View
Files
are selected in Retrieve View the same as they are in Backup View, by
clicking on the box in front of whatever you wish to include. You can
review a list of your selections at any time by switching the display
to show 'Files selected for retrieval.' The button for this is located
in the blue pane to the left.
To locate a specific file, use the Find feature. You can access Find by clicking the magnifying glass icon in the upper right of the screen or from the menu bar by clicking Operations | Find or with the key combination Ctrl+F.
Why
can't I see a file that I backed up a while ago?
Retrieve
View defaults to displaying the most recent version of your files. In
order to see older versions, click Retrieve Options (bottom of the screen)
and select the view that you want. A description of each of the options
can be found by clicking the Help button.
If you still don't see the file, set the display to 'Show all versions of all files' and then use the Find feature. You can access Find by clicking the magnifying glass icon in the upper right of the screen or from the menu bar by clicking Operations | Find or with the key combination Ctrl+F.
Using
iRoam to retrieve files
You
can retrieve your backup files from any computer that has Windows installed.
Use Microsoft Internet Explorer to go to:
https://iroamef.connected.com/iroam
To log in, enter your account number and then enter your account password, if you have one. If you do not have an account password, then enter your encryption key.
To select files, click the box in front of the file(s) that you want to retrieve. When you have completed your selections, click "Prepare Selected Files for Download." After the file preparation process is finished, you may add more selections or go directly to the Download Files tab.
On the Download Files page, click 'Here' next to each file that you want to download. EXCEPTION: If the file is a graphic, when you click 'Here' the file will open. To download a graphic file, right-click 'Here' and choose "Save target as…"
Note: be prepared with your account information before you go to use the Web Restore feature. For directions, go to Account Information.
Why you may not
see your latest backup with iRoam
The
list of your backups that iRoam receives from the data center remains
on iRoam for 24 hours. So, if you login within 24 hours of your last login,
you will see the same list of files that you saw last time. Obviously,
if you backed up during that period, you last backup won't be displayed.
For retrieval of files that were backed up within the 24-hour time frame, use the backup software if possible.
What's on a CD/DVD and how do I use it?
When you order a CD/DVD of your backups, you will receive a copy of all files associated with your account number. We are not able to offer selected files or dates.
Also on the CD/DVD is a copy of the backup software. You can run the software from the CD/DVD or reinstall the software on your computer. Written instructions are included with every CD/DVD order.
How to order a CD/DVD of your backups
There are two ways to order a CD/DVD of your backups:
A. If you have the software up and running, use it to order an account CD:
- From the menu bar, select Operations | Order CD.
- Select a shipping method.
- Fill in the shipping label with a street address (no P.O. boxes) then click OK.
- Read the order confirmation message then click OK to transmit the order.
- Optional: Click on the Log tab to view the log showing your CD order.
Note: the number of CDs required to hold all your backups may affect the cost of your order. See the next section.
B. If your computer is out of commission or you do not have the backup software installed on your system, complete a request through our new online media form.
What CDs/DVDs cost
$24.95 USD for a set of 3 CD/DVDs, plus shipping, handling and sales tax where applicable: see chart below. If more CD/DVDs are required to hold your total backups, there is a charge of $20 USD for each additional. Shipping and handling is a flat rate, regardless of the number of CDs in your order.
| CDs/DVDs,
per order: 1-3 CDs, $24.95 set 4-up, $20 each |
S&H,
per order: Ground $4 2nd-Business Day Air $11 Next-Business Day Air $20 |
Each CD holds about 650 MB of compressed data. To estimate the number of CDs needed to hold your account backups, customers may email support.
Note, it is not possible to selectively include specified files on a CD/DVD. A CD/DVD order includes all the files that are stored at the Backup Data Center for your account number. Prices are subject to change.
