How (and when) do I pay the monthly subscription fee?
We accept payment by credit card only. To send us your billing information, open the Connected software and select Options | Billing from the menu bar. When you click OK, the information that you provided will be encrypted and transmitted to our secure data center. The information is not retained on your system so anyone having access to your computer will not be able to see it.

Thereafter, you will be billed monthly on the anniversary of your account's start date. So, if you opened your account on the 15th of the month, that's when you will be billed each month.

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What if I need a receipt?
Whenever your card has been charged, a message acknowledging the charge is downloaded to your computer the next time you connect to us. It is stored in \Connected\Messages. It is a text file that can be viewed and printed with any word processor.

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How do I upgrade my backup plan?
To upgrade your backup plan and increase your storage limits, select the backup plan that suits your needs (please see descriptions of your backup plan options below). Upgrading will require that your current account be cancelled and a new account be started with the new plan you have chosen. 

Before you start the new account, you would want to make sure you have all the files from your old account, that are not currently on your hard drive, by performing a retrieve. Select the "Retrieve Tab" select Restore options and select "Show all versions of all files" and "show all data files and executables." Retrieve only those files your currently want and do not already have on your hard drive.

Once you are satisfied that your machine has all the files needed, you would want to uninstall your current QuickBooks Online Backup account. To uninstall select Start\ Settings\ Control Panel\ Add/Remove Programs\ and uninstall the QuickBooks Online Backup (Remove Only).

You would then start a new account at the higher plan.

Once the new account has been started, please make sure you cancel the old account.  This will prevent you from being charged for two accounts. Your old data in the old account would be deleted from our servers 30 days after you cancel the account.

If you have any problems or need assistance, please email support with further details.  Click here to send an email requesting further assistance from customer support.

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$99.95/year software edition - features & limitations - QuickBooks Small Business File Backup
The $99.95/year software edition was designed to back up and protect up to 200MB of data, including your QuickBooks files. In addition, it will automatically identify any new files or folders that you place in the \My Documents directory. If there are files in other folders that you wish to back up, you can add them to your backup set and the software will track any changes to them. With this edition of the software you cannot select an entire folder, only individual files.

You may protect as many files as you wish, any place on your hard disk, but you are limited to a total size of 200 MB. To keep your backup set within the limit, you should review your selections to confirm that your critical data files are selected and that unnecessary files are not. In Backup View, switch the display from a list of your files to a directory tree format, by clicking "Explore to pick files…" (in the blue frame on the left).

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$79.95/year software edition - features & limitations - QuickBooks File Backup
The $79.95/year software edition was designed to back up and protect up to 100MB of data, including your QuickBooks files. In addition, it will automatically identify any new files or folders that you place in the \My Documents directory. If there are files in other folders that you wish to back up, you can add them to your backup set and the software will track any changes to them. With this edition of the software you cannot select an entire folder, only individual files.

You may protect as many files as you wish, any place on your hard disk, but you are limited to a total size of 100 MB. To keep your backup set within the limit, you should review your selections to confirm that your critical data files are selected and that unnecessary files are not. In Backup View, switch the display from a list of your files to a directory tree format, by clicking "Explore to pick files…" (in the blue frame on the left).

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$14.95 software edition - features & limitations - Premium Data Backup
With the $14.95 software edition, users may choose Automatic or Manual file selection. In Automatic mode, the software will search the entire hard disk for data files and include them in the backup set. Data files are files that you created, such as documents, e-mails, and preferences or settings - just about everything except program applications and other files that don't change. You can review and fine-tune the selections by adding and removing files from the backup set. There are special tools to help you set conditions that define which files to include or exclude. In Manual mode, nothing is selected, by default the QuickBooks files are backed up in Automatic mode.

You may protect as many files as you wish, any place on your hard disk - individual files or entire folders -- but you are limited to a total size of 4 GB in your backup set. For detailed information, review some of the other topics on this site.

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$19.95/month software edition - features & limitations - Premium Plus System Backup
With the $19.95/month software edition, you will be able to backup your entire system. In the event of a hard disk crash, lost/stolen PC, virus or application corruption, you will have the ability to "heal" your PC with this Premium Plus package and restore your PC to the state it was in before the event occurred.

The Premium Plus System Backup package does not allow you to deselect files or folders from backup because of the "heal" capability. Healing restores your PC to a point-in-time in which it worked correctly. In order for "heal" to take place, a full system backup must occur. Your entire hard drive is automatically scanned for the data files and applications necessary to restore your PC.

With this backup plan, you are limited to a total size of 10 GB of total size. If data on your hard disk exceeds 10 GB, we recommend that you choose the Premium Data Backup plan offered at $14.95/month protecting up to 4GB of data only. The Premium Data Backup plan allows you to deselect files or folders from your backup set.

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Where to get your billing questions answered
Inquiries about charges to your account should be directed to support@connected.com

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