Live phone support enables you to speak with a QuickBooks Online Backup expert, who can help you resolve issues you may have with QuickBooks File Backup. This support is free during your 30 day free trial. Any questions you may have will be answered free of charge during your trial period.

When your trial period is over, live phone support is free relating to the following issues:

  • Account, password or encryption
  • Re-installation of software
  • Recovery of lost data
  • Trouble accessing/connecting to the service (until it is determined the issue is not with Connected)
  • Upgrading your service for higher capacity or additional features. Click here. 
  • Billing, termination of service,
  • Requesting a CD. Click here.

If you have questions outside of these issues, live telephone support is available at $1.95 per minute (please have credit card ready). Answers to common questions are available through our FAQs, just click on the link at the bottom of the page.

Hours of operation and phone numbers

Live Phone Support for is available from 8:00 A.M. to 5:00 P.M. Eastern time, Monday through Friday. Please note that billing information is collected on every call. If your issue is verified by your Support Engineer as non-billable, you will not be charged.

Telephone Support: 508-879-6017

(Please have your account number ready. This appears on the Home screen and under Help | About)
For faster service when calling for live phone support, please be prepared:
  • Be at your computer. Our support engineers can help you best if you're ready to step through the sequence that led to your question.
  • If a problem occurs, try to narrow down the steps that lead to the problem. If a message appears, be sure to write down the exact wording.