How
to move (or restore) an account to a new
PC or hard disk
What you
will need: Account Number, Encryption Key, Password (if there is one),
and the current release of the backup software. See Account
Information.
Download the current release of the backup software:
To download installation instructions right click on the link and choose "Save Target As" to save the file. Installation Instructions. The account number can be found on the 'Home' tab of the Online Backup Software.
REINSTALLING PREREQUISITE: It’s very important to uninstall the Online Backup Software from your computer before you reinstall. Please click on the link above to download the Installation Instructions to guide you through the uninstall/reinstall process.
- Save the download to your hard disk and remember where you save it.
- When you are ready to restore your account, run the downloaded program by double-clicking on it.
- Follow the on-screen prompts to enter your account number, then your encryption key.
- When prompted for a password, unless you specifically remember placing a password on your account, leave it blank.
When you click Finish, the software will connect to a data center and download several files that contain information about your account. That completes the account recovery process.
How
to uninstall the backup software
Confirm that the backup software is closed. Then select Start | Settings
| Control Panel | Add/Remove Programs | QuickBooks Online Backup (remove
only) | Add/Remove | OK | OK.
Your version of Windows may vary slightly, but you should be able to approximate these instructions.
Note: If you attempt to remove the software by deleting it (Recycle Bin), the software will not be completely uninstalled. However, after you uninstall it according to the directions, above, some files or folders may remain. It is all right to delete those; they are no longer needed.
