How to cancel
an account
If you wish
to cancel your backup account with Connected,
click here. Your account will be cancelled within the next few
business hours and you will receive a confirmation by return e-mail. If
you paid for an annual plan, you may be eligible for a pro-rated
refund. Sorry, prorated refunds are not
offered for backup plans that are paid on a monthly basis.
What happens to
your stored backups
Connected
Corporation retains your data for a courtesy period of 30 days, after
which time they are deleted and will no longer be recoverable. We strongly
recommend you order CD(s) of your archives. Contact
Customer Support to learn how to order your archives on CD.
When
is the last bill charged?
Billing ceases immediately upon cancellation of an account. You will
not receive any charges after your account has been cancelled.
